Privacy Policy

1. Introduction

Village Rug Repair and Cleaning ("we," "us," or "our") operates rugrepairsale.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our location, use our website, or interact with our services.

2. Information We Collect

Information You Provide Directly

• Name, email address, phone number, mailing address
• Payment information (processed securely through third-party payment processors)
• Account information if you create a customer profile
• Information submitted through contact forms, surveys, or feedback
• Communications you send us

Information Collected Automatically

• IP address, browser type, device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Section 6)

Information from Third Parties

• Payment processors
• Marketing or advertising partners
• Social media platforms, if you interact with us through them

3. How We Use Your Information

We use collected information to:

• Process transactions and fulfill orders
• Communicate with you about products, services, or promotions
• Improve our website, products, and services
• Respond to inquiries and provide customer support
• Comply with legal obligations
• Prevent fraud and ensure security

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (payment processing, IT support, marketing)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, sale, or acquisition of our business

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and support marketing efforts. You can control cookie preferences through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications
• Object to certain processing of your data

To exercise these rights, contact us using the information in Section 11.

9. Children's Privacy

Our services are not directed to individuals under 13 (or 16, where applicable). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: